Answers to Questions
Secure payment page Processing.kz complies with all the requirements of international payment systems Visa and MasterCard. We were certified for compliance with PCI DSS and pass corresponding audit quarterly. Processing.kz uses 3-D Secure protocol, all our pages are protected with SSL encryption.
No, there is no such necessity because our secure payment page was certified and has own SSL certificate.
Reports on transactions processed by Processing.kz system are sent by e-mail to online shop’s responsible person on a daily basis.
Bank’s commission fee is debited from account automatically upon each transaction processing.
Restrictions on purchase sum are imposed by acquiring bank based upon your financial statement. Such sum is fixed in agreement.
Amount of commission is established by bank on a case by case basis.
Term for crediting compensation for transaction is established by bank depending on risk level assigned to merchant. Risk level is determined in accordance with bank’s internal regulations and depends on a range of factors (from segment of market in which you will work to your credit history).
It takes 1-2 days to perform engineering works required for establishing connection with Processing.kz system (exclusive of development of web site by online shop). By that time you must conclude agreement with the bank, which can take 2 to 7 weeks.
Branch office of CNP Processing GmbH company in Kazakhstan, Li Yekaterina, Customer Service Manager, e-mail: info@processing.kz.
In order to connect to the service allowing to accept payments made with Visa, MasterCard and Maestro cards, you have to conclude Internet acquiring agreement with the bank. Agreement may be concluded only with legal entities. After conclusion (or in the course of conclusion) of agreement your online shop is integrated with Processing.kz payment gateway.
You’ll be able to make payments in online shop with Visa, MasterCard and Maestro cards of any banks of the world.
Yes, our company is certified for compliance with PCI DSS. Official confirmation was received on August 24, 2010.
It is a three-digit code printed on the back side of your payment card. It is necessary for making online payments for goods/services
In order to receive a refund you need to contact employees of the company to which you have paid and ask to give refund. You must provide bill/receipt confirming successful payment. If online shop refuses to give refund, you have the right to apply to your issuing bank and ask to cancel transaction.
Check whether you have filled in payment form correctly. If payment form is filled in correctly, the reason may be restriction on online payments imposed by your issuing bank. In order to eliminate restriction you need to apply to your issuing bank (bank that issued your payment card). Depending on bank’s established order you can eliminate such restriction by making a call or by submitting a request to the bank.
Here you can find information about the process of making payments with a payment card.
Confidential information about your card is collected and processed in Processing.kz processing system, but not on merchant’s web site. Security of data transmission is ensured by SSL protocol and protected bank networks. Secure storage of data is ensured by PCI DSS certificate. In Processing.kz system there is stored only information being essential to operation of the system.