Technical support for customers

Make sure your internet connection is stable and retry the transaction. If the issue persists, please contact our technical support team and provide details of the error message for further assistance.

If you have lost a check, please note that we retain the check information for three days. The link to the receipt is available on the payment page. However, after this period has expired, the check becomes invalid.

Unfortunately no. For these questions, we recommend contacting the organization with which you have an agreement. Our company specializes in providing online payment services and we do not provide financial advice or regulate issues related to loans.

The collection and processing of confidential card information takes place in the processing system Processing.kz, and not on the seller’s website. Data transmission security is ensured by the use of the SSL protocol and secure closed banking networks. The security of data storage is ensured by PCI DSS certification; the Processing.kz system stores only that information that requires mandatory storage for the system to operate.

Knowing the reasons for a payment decline can help ensure the successful completion of the transaction. Here are the most likely reasons for a payment refusal:

• You entered the card details incorrectly.
• Your transaction was flagged as fraudulent.
• Your card has expired or has been deactivated.
• You have reached your daily transaction limit.
• You are using an unsupported card type.
• A block has been placed on your card.
• You have insufficient funds on the card.

To find out the exact reason for your card being declined, please contact the bank that issued your card. The bank will be able to provide the specific reason for the decline and give recommendations on further actions to process the transaction.

To dispute a payment, please contact your bank. The bank will require detailed information about the transaction before resolving the payment dispute.